Shipping policy
Shipping Rates
We strive to keep our shipping costs transparent and affordable. Here's how it works:
United States
- Accessories ship for $9.50 USD
- Orders over $299.9 receive free shipping (automatically applied at checkout)
Europe
- Accessories ship for €9.50–€19.90, depending on the country
- Orders over €299.9 receive free shipping (automatically applied at checkout)
Where We Ship
United States
We currently ship to most U.S. states. However, we do not ship to:
- P.O. Boxes
- APO/FPO military addresses
- Alaska, Hawaii, Puerto Rico, Guam, and other U.S. territories
Europe
We currently support shipping to the following countries:
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Liechtenstein.
Fulfillment & Delivery Time
- Processing Time: 1–2 business days
- Estimated Delivery:
- U.S. Orders: 3–5 business days
- EU Orders: 3–7 business days (ships from our Germany warehouse)
- For pre-order products, please refer to the estimated ship date on the product page.
Carriers
We work with reliable shipping partners including UPS, FedEx, DHL, and local couriers to ensure your order arrives quickly and safely. Specific carriers may vary by region.
Order Accuracy & Address Changes
Please double-check your shipping address before placing your order. Once an order is placed, we cannot change the shipping address. Orders returned due to incorrect or incomplete addresses may incur additional fees.
Damaged or Lost Shipments
If your item arrives damaged or is lost in transit, please contact us at support@moprobo.com within 7 days of delivery.
If you opted for shipping insurance, we will assist with compensation claims.
Additional Shipping Notes
- For remote or military areas, we suggest using the address of a friend or relative for more reliable delivery.
Get Help
Have any questions or need help with your order? Feel free to reach out to our support team: support@moprobo.com
